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Top 9 Ways to Streamline Day-to-Day Operations in your Hospitality Business

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Operating a hotel, restaurant, lodge, resort, or any other hospitality business can be a challenging juggling act. In a service-oriented industry such as hotels and restaurants, it is crucial to create an atmosphere where the profitability is maximized by social marketing, booking revenues, and enhancing the guest experience.

Currently, the hospitality business has a lot to manage, which means that streamlining business operations should be your top consideration. After all, streamline processes plays a considerable role in the request being fulfilled more efficiently, enhance business culture, and ensure the full customer experience.

Here are a few ways you can apply to streamline your business’s daily operations, drive revenues, and create an exceptional hospitality experience that keeps your guests coming back.

Hire the perfect staff

You already have the mission that is ingrained in your heart, but is your staff as passionate about the business? Be careful when hiring your staff to ensure that your staff team is dedicated to making your business successful.

Utilize a web-based technology

Gone are those days where businesses relied on pen and paper or excel sheet to track employee performance, record guest sentiment, or review guest feedback. These older methods are not sustainable in the long term, making things run slower than they should. For instance, let’s say you are operating a vast hotel, and you have a paper survey that you give your guests at the end of their stay.

This paper survey asks the guests about room cleanliness, satisfaction, and other subjects regarding the quality of services offered and operations. With a paper survey, it may take months for your management to receive and review. This detracts from operational efficiency and addresses clients’ concerns too late to have positive impacts on service.

You can run your hospitality business from anywhere using web-based solutions that help groups accelerate reservations, manage the guest experience, utilize marketing channels, and set the room rates. You can get a reliable web-based software – ContactSafe from contactsafe.com, which can give you the freedom to operate your hotel or restaurant from anywhere. The software allows collaborative review, contract management becomes more comfortable and more efficient.

Focus on efficiency

Time is money. Therefore, being as efficient as possible is vital. From the onset, ensure that you keep looking for the right tools and strategies that make your daily operations easier without compromising the service quality. It can be easy as rearranging the kitchen workspace to make prepping dishes more efficient to adopt a high tech software that keeps your inventory better so that you will never run out of essential ingredients in the middle of the dinner rush.

Encourage employee engagement

As many hotel owners know, the effective way to streamline the daily operations is to monitor the staff performance and offer the feedback accordingly to ensure improved customer service.

To stay on encourage workers’ engagement, it would be best if you hold weekly or monthly meetings to share the ongoing goals besides letting the staff have their voices heard. Keeping regular addition to your usual weekly routine that will assist in streamlining the ongoing operations for the business.

Create a roadmap

The roadmap is an essential tool for any business to help visualize goals and set a strategic plan of action in motion. This tool helps streamline operations by ensuring that your staff is working towards the same purpose, and they are efficient in every step on their way.

When building your road map, it is advisable that you have an overall understanding of your businesses’ current performance metrics. Some aspects, such as inventory, service quality, online reviews are great places to begin. With that said, ensure that you record any underperforming qualities or improvements to help you gauge where you need work, where you are already excelling in, and what you will prioritize in terms of goals.

Create the recipe costing cards

Wasting your cash to purchase extra supplies you don’t require or losing your money because you are not charging enough for the dishes to balance out ingredients can get your business in a difficult financial situation. To avoid this, ensure that you create recipe costing cards that provide the layout of the cost of every item in the menu and the cost of food you are supposed to order. Also, you need to include what the ideal pricing would be for each dish.

Streamline the business maintenance process

The cleanliness, functionality, ambiance, and the amenities at your business can impact your ability to offer the world-class experiences to your guests. Using housekeeping and hotel maintenance checklist is significant to ensure that cleanliness is up to standards, rooms are set up with every essential thing your guests require, and the building elevators, lights, and pools are correctly working. 

Empower your employee staff to deliver efficiently by adding photos, guidelines, or instructions to the checklist. By offering a reference to your standards, you will allow your team’s knowledge and improve execution across locations.

Customers are always right!

You may have probably heard this, but it is true. To develop long-lasting relationships with your clients to keep them coming back again, you should make them feel like their feelings matter. Do whatever you can to make things right with your clients.

Manage your social media and website channels

 A significant part of daily hospitality business operations is sales and marketing, connecting and compelling travelers through each avenue. Ensure that you spend time every day to ensure that your website is up, the navigation tools are running smoothly, and the reservation tools are working accurately. Ensure that you make that you have social media presence, write interesting blogs that get you prospective customers, talk about your business, and address the clients’ feedback to boom and make friends and fans.

For hospitality businesses, it is a complex undertaking to run various while ensuring exceptional customer experience. It is essential to understand how to streamline the operations to provide optimal service with different moving parts. By following the above ways and tips, you are well on your way to simplifying every aspect of your business operations to deliver immaculate customer service.

The post Top 9 Ways to Streamline Day-to-Day Operations in your Hospitality Business appeared first on Travel Experta – Family Travel Blog.

By: Marina Villatoro
Title: Top 9 Ways to Streamline Day-to-Day Operations in your Hospitality Business
Sourced From: feedproxy.google.com/~r/TheTravelExperta/~3/mfYlMIOkd1Q/top-9-ways-streamline-day-day-operations-hospitality-business.html
Published Date: Sat, 17 Oct 2020 18:21:49 +0000

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What could you order from Ansett Airlines’ inflight bar in the early 1970s?

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People have always liked to drink on board flights, especially people from Australia. Therefore, it should be no surprise to anyone that there was an inflight bar offering in the 1970s.

Ansett Airlines were a major player in the Australian domestic market up until their demise in September 2001. For many years, there were two domestic airlines, Trans-Australia Airlines (TAA) and Ansett.

Ansett’s Inflight Bar

At the time, Ansett operated Boeing 727s, Douglas DC-9s and Fokker F27 Friendships on domestic routes in the country. Airline tickets were quite expensive, with tariffs agreed upon by both airlines thanks to Australia’s weird two-airline policy at the time.

While tickets were expensive and food complimentary, you still had to pay for a drink at the bar. Here is an inflight bar menu from the era, showing the drinks available and their prices.

Clearly the pricing is astounding by today’s standards – 30 cents for a beer? I’ll have thirty-three please! I like how Australian gin is 35c while the imported gin is just 5c more. Which would you choose?

You can tell it is from another era as you can buy cigarettes on board. These price up at 45c, a far cry from the extortionate prices people in the west pay these days for a smoke!

Overall Thoughts

The on board offering is pretty comprehensive for internal flights, and I imagine you’d be hard pressed not to find something you might like. In those times, all payments would have been by cash as well, which would have meant a lot of coinage being handled on board.

Of course, things haven’t changed too much over the years. On many airlines you pay for your drinks just as they did back in the 1970s. Shame the prices aren’t the same of course!

Did you ever buy drinks on board flights from the inflight bar back in the day? Do you still? Thank you for reading and if you have any comments or questions, please leave them below.

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Featured image by Daniel Tanner on Airliners.net via Wikimedia Commons.
Menu image by Ikara on Australian Frequent Flyer.

By: The Flight Detective
Title: What could you order from Ansett Airlines’ inflight bar in the early 1970s?
Sourced From: travelupdate.com/ansett-airlines-inflight-bar-menu/
Published Date: Thu, 19 Nov 2020 15:03:14 +0000

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These Shrimp Leave the Safety of Water and Walk on Land. But Why?

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The shrimp stop swimming at dusk and gather near the river’s edge. After sunset, they begin to climb out of the water. Then they march. All night long, the inch-long crustaceans parade along the rocks.

The parading shrimp of northeastern Thailand have inspired legends, dances and even a statue. (Locals also eat them.) During the rainy season, between late August and early October, tourists crowd the riverbanks with flashlights to watch the shrimp walk.

Watcharapong Hongjamrassilp first learned about the parading shrimp, and the hundred thousand or more tourists who come each year to see them, about 20 years ago. When he started studying biology, he returned to the topic. “I realized that we know nothing about this,” he said: What species are they? Why and how do they leave the safety of the water to walk upstream on dry land? Where are they going?

Mr. Hongjamrassilp, a graduate student at the University of California, Los Angeles, decided to answer those questions himself. His findings appeared this month in the Journal of Zoology.

Working with wildlife center staff members, Mr. Hongjamrassilp staked out nine sites along a river in Thailand’s Ubon Ratchathani province. They found shrimp parading at two of the sites — a stretch of rapids, and a low dam.

The videos they recorded revealed that the shrimp paraded from sundown to sunup. They traveled up to 65 feet upstream. Some individual shrimp stayed out of the water for 10 minutes or more.

“I was so surprised,” Mr. Hongjamrassilp said, “because I never thought that a shrimp can walk that long.” Staying in the river’s splash zone may help them keep their gills wet, so they can keep taking in oxygen. He also observed that the shells of the shrimp seem to trap a little water around their gills, like a reverse dive helmet.

DNA analysis from captured shrimp showed that nearly all belonged to the species Macrobrachium dienbienphuense, part of a genus of shrimp that live mostly or fully in freshwater. Many Macrobrachiumspecies spend part of their lives migrating upstream to their preferred habitats.

Most parading shrimp that Mr. Hongjamrassilp captured were young. Observations and lab experiments showed that these shrimp probably leave the water when the flow becomes too strong for them. Larger adult shrimp can handle a stronger current without washing away, so they’re less likely to leave the water.

Walking on land is dangerous for the little shrimp, even under cover of darkness. Predators including frogs, snakes and large spiders lurk nearby, Mr. Hongjamrassilp says. “Literally, they wait to eat them along the river.”

And the shrimp can survive on land for only so long. If the parading crustaceans lose their way, they may dry out and die before they get back to the river. A few times, Mr. Hongjamrassilp came across groups of lost shrimp dead on the rocks, their once-translucent bodies baked pink.

Yet most navigate upstream successfully, and scientists have spotted other freshwater shrimp around the world performing similar feats, scaling dams and even climbing waterfalls.

Leaving the water when the swimming gets tough may have helped these animals spread to new habitats over their evolutionary history, Mr. Hongjamrassilp said. Today, the number of parading shrimp in Thailand seems to be declining. He thinks tourist activity may be a factor, and learning more about the shrimp might help protect them.

The study’s authors made “some really excellent observations,” said Alan Covich, an ecologist at the University of Georgia who was not involved in the research. But understanding why the Ubon Ratchathani shrimp move upstream, and how far they travel, will require more research, he said.

“The most surprising thing to me was that it attracted so many tourists,” Dr. Covich said. He doesn’t know of any other example of people gathering to appreciate a crustacean in quite the same way.

“We have crayfish festivals, we have all kinds of things,” Dr. Covich said, “but generally it’s people eating them, not watching them move.”

By: Elizabeth Preston
Title: These Shrimp Leave the Safety of Water and Walk on Land. But Why?
Sourced From: www.nytimes.com/2020/11/18/science/shrimp-parade-thailand.html
Published Date: Wed, 18 Nov 2020 17:02:07 +0000

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Will Aer Lingus launch transatlantic flights from Manchester?

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There are reports that Aer Lingus have applied for 1,500 slots at Manchester Airport for the Summer 2021 season. This will allow the airline to base four aircraft there and service flights to the United States.

At present, there have been no press releases from the airline stating what is going on. Even so, it probably makes sense for the Irish airline to do this in the current market.

Aer Lingus And Manchester

From what is known, there will be three Airbus A321LRs and an A330 based at Manchester. These will operate non-stop services to New York JFK, Boston, Chicago and Orlando, and the season starts on 28 March 2021.

With Thomas Cook having gone out of business, there is likely space for another competitor. New York and Orlando will see competition from Virgin Atlantic, while the other two routes have no airline flying at the moment.

Aer Lingus has been connecting passengers over Dublin very successfully from the UK regions for a while now. Due to this, they will have visibility on traffic patterns, potential yields and more, making this an informed decision.

I imagine they also hope to cream off some of the connecting traffic that routes through London Heathrow on British Airways and Amsterdam on KLM among others. It would prove to be quite successful.

Transatlantic Joint Venture Approval

The US Department of Transport has tentatively given its approval for Aer Lingus to join the oneworld transatlantic joint business. This is operated by American Airlines, British Airways, Iberia and Finnair.

These airlines coordinate schedules and pricing, share revenues and expenses. For the consumer, it means more choice – those making a booking on British Airways across the Atlantic will also see options on American Airlines on the BA web site as one example.



Theoretically, it would allow people seeking flights on the British Airways web site to automatically be given options to fly non-stop with Aer Lingus, along with the Manchester-London Heathrow-US city connecting itinerary.

Whether Aer Lingus will join the oneworld alliance, even in a oneworld connect capacity remains to be seen. Frequent flyers would welcome it, especially those in Ireland.

Overall Thoughts

No doubt the boffins have been working behind the scenes to see if the business case for transatlantic flights from Manchester stack up. As things have proceeded as far as a slot application, I would guess chances are good that it will go ahead.

Either way, let’s see if this happens and if it does, whether Aer Lingus will stay for the long haul. If they can make more money elsewhere, they’ll up sticks and leave. Regardless, it is an interesting development in European aviation.

What do you think of Aer Lingus starting transatlantic services from Manchester? Thank you for reading and if you have any comments or questions, please leave them below.

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Featured image by N509FZ via Wikimedia Commons.
Aer Lingus A321neo LR by Pitmanaaron via Wikimedia Commons.
Business class cabin via One Mile At A Time.

By: The Flight Detective
Title: Will Aer Lingus launch transatlantic flights from Manchester?
Sourced From: travelupdate.com/aer-lingus-manchester/
Published Date: Wed, 18 Nov 2020 18:03:48 +0000

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